Below are some frequently asked questions about the YMCA of Greensboro, our programs, offerings and more!

Guidelines for Kids at the Y

With a Y membership, you have endless possibilities!

You can visit our seven local YMCA branches in Guilford and Rockingham counties as well as Ys nationwide. Free group exercise classes and a virtual On-Demand streaming service through YMCA 360 are included in your membership. As a member, you will also receive discounts on all youth programming including youth sports, afterschool, summer camp and more, plus discounts on specialized programming. For more membership benefits, visit our membership page. 

Financial assistance is available for memberships and programs. 

Membership types and prices vary based on the number of adults and children on a membership. Please visit our Membership Calculator page to calculate what your membership rate would be. 

Please keep in mind that the Y offers financial assistance for memberships and programs. 

No, you don’t have a contract with your membership. Your membership is continuous until you tell us to cancel it. There is a 15-day written notice requirement for cancellation. If you choose to pay for the year in full, you are locked in for the year.

We do provide financial assistance for both membership and programs. Please see the Financial Assistance page for more information.

To make changes to the type of membership you have, please stop by the front desk at your local branch.

To cancel your membership, you would need to cancel your membership in writing at least 15 days before your next draft. You can do so by stopping at your local YMCA branch's front desk or filling out the cancellation form.

Your YMCA membership is valid at all YMCA locations in Guilford and Rockingham counties as well as YMCAs across the nation. You can live a healthy lifestyle wherever you may travel!

Don't forget, you can also take the Y with you with YMCA 360 — included with your Y membership! 

If you would like to try the YMCA, you can purchase a day pass. If you decide to join within 7 days of the issued day pass, we will apply the amount paid for the guest day pass to your membership fee.

You can certainly schedule a time to visit the YMCA, however, it is not required. To schedule a tour, please fill out this facility tour form. We can provide you with a tour anytime during our open hours. No appointment is required.

  • Members ages 13 and older will have access to free guest passes. Each member may bring one (1) individual per visit. Each guest may visit any YMCA of Greensboro for free only once. When guests have used their free visit, they must either join the YMCA or buy additional day passes. Members must remain in the facility for the duration of the guest's visit.
  • Day passes may be purchased for $15/Adult, $10/Teen, $5/Youth.
  • Members from other YMCAs may use our facility after their membership has been verified by their home YMCA.
  • Availability and guest access hours vary by location. Please contact the Y location you would like to visit prior to visiting.
  • Guest must complete a waiver form.

Yes, you and your loved ones’ safety is our top priority. Our membership base is continuously run through the national sex offender registry.

To register for programs with registration fees associated, you have a couple of options:

  1. From the website, navigate to “My Account” in the top navigation, log into your account, and find the program you wish to register for under “Programs” in the top navigation bar and click add to cart.
  2. You can also register for programs in person by visiting the Welcome Center (front desk) at your home branch. Welcome Center staff are happy to help you register and can answer any questions you may have about a specific class.

If you have a membership, navigate to the My Account page in the top navigation of our website and simply use the email address you provided when you joined and then hit reset the password on your first log in.

If you do not have a membership or have not previously participated in any programs with us, click Create an Account to log in.

If you already have a membership, you will need to stop by the front desk to add any new family members. Unfortunately, you can not add family members to your membership online.

Please reach out by email or call your local branch to have your account unlocked.

You can update your payment information here. For additional updates, issues with the form, or any other questions, please contact Lynn Crawford, Senior Association Community & Member Engagement Director at the YMCA of Greensboro.

Note: Cancellations will not be accepted through this method. You must go to your local branch or fill out the cancellation form to cancel your membership.*

Please stop by the front desk or log in to your online account and update your payment information.

If changing your information online, after logging in to your account click on Change Auto-Charge payments. Find the correct payment and add a new card. You can also click on saved credit cards to update any saved cards on your account. Please know you can not delete a saved card if it is linked to a current draft. You will need to update the current draft and then you can delete the card.

Please see the branch location pages:

Please see this page for a listing of holiday hours across our branches.

You may put your membership on hold for up to 3 months per calendar year. To request a hold, contact your branch. Although we would hate to see you go, you can cancel your membership at any time with a 15-day written notice.

 

Indoor facilities are connected to a much larger surface area through underground water pipes, gas lines and telephone wiring. According to the National Lightning Safety Institute, if lightning strikes anywhere on this metallic network, it may induce shocks elsewhere.

The National Safety Institute, YMCA of the USA, and the American Red Cross recommends waiting at least 30 minutes before entering the pool.

Please clear the Pool and the Pool deck when thunder and/or lightning has been heard and/or seen.